On-site Service Technician

Salary Range

Level 3 | $27/hr – $32/hr

Commission:

no

Bonus:

optional

On-site Service Technician hiresparks av integrators

Job Description:

Provides technical support to customers through electronic dispatching, performing preventive and corrective maintenance and helping manage the customer relationship. This is a great opportunity for a self-driven candidate who thrives on working with all levels of AV technology and interfacing with customers!

Job Duties:

  • Production Support
  • Solution Design
  • Portfolio Delivery
  • Perform advanced diagnostic troubleshooting and repairs to assigned AV/VTC systems
  • Perform diagnostic testing and evaluation of new and existing products in a laboratory environment accurately documenting test measurements and performance characteristics as needed
  • Provide support in VTC call management support from the endpoint as needed
  • Provide control system maintenance and support including minor code changes to control system and interface graphics as needed
  • Provide direct assistance and training to end-users in the operation of VTC systems
  • Ensure compliance with all Customer safety and procedural guidelines at all times
  • Track all maintenance activity start to finish with proper documentation
  • Maintain sufficient spares on hand to affect rapid problem resolution for routine service issues
  • Coordinate with National Service Center for collateral support, RMA processing and parts procurement as needed
  • Maintain accurate inventory on all AV/VTC systems including spare parts
  • Perform administrative tasks such as completing service tickets & reports, maintaining active status board on system readiness, etc.
  • Work flexible schedule as required

Job Requirements:

  • A high school diploma is required. College degree or specific industry training
  • Minimum 8 years of Systems Engineering experience supporting collaboration tools across a distributed workforce
  • Solid understanding of Office 365 workloads
  • Experience managing and supporting Exchange Online and Skype for Business
  • Experience managing video conferencing solutions: Skype for Business, BlueJeans, Zoom, Teams
  • Knowledge and understanding of collaboration tools: Workplace Live, Skype/Teams
  • Understanding of protocols and codecs: SIP, WebRTC, H.264, RTMP, MPEG-DASH, HLS
  • Experience working with Polycom, Crestron, and Cisco video conferencing device
  • Knowledge of Polycom Clariti infrastructure is a plus!
  • Strong ability to troubleshoot audio and video issues for video conferencing technologies.
  • Knowledge and experience of broadcast technologies such as Skype Meeting Broadcast
  • Experience working under pressure
  • Knowledge with networking principles and technologies including routing, load balancing, firewalls, and DNS.
  • Knowledge of CUCM and relevant Cisco technologies and software
  • Solid understanding of Active Directory and Active Directory integration
  • The ideal candidate would have an education and/or equivalent experience in a prior Systems Engineer position
  • Ability to use knowledge, sound judgment, and resourcefulness to support the design and deployment of global technology solutions
  • Strong verbal and written communication skills, problem-solving skills, customer service, and interpersonal skills.
  • Ability to participate in an on-call support rotation for 24×7 support
  • Current familiarity with videoconferencing and broadcast manufacturers of equipment, including some direct training.
  • Experience interpreting system drawings
  • Manufacturer training and/or sufficient experience in the integration and operation of video conference endpoints and infrastructure as needed to properly maintain Customer deployed systems
  • Minimum ICIA CTS Certified – CTS-D preferred
  • Strong computer skills including Apple & PC-based applications such as Microsoft Office (Word, Excel, & PowerPoint), Microsoft Outlook, Microsoft Project, Internet Explorer, etc.
  • Strong organizational skills and the ability to multi-task
  • Skilled at Technical Writing
  • Strong Team player
  • Self-sufficient, self-motivated, organized, reliable and punctual
  • Professional demeanor and good people skills including the ability to interact well with Customers, office personnel, field technicians, engineers, sales, vendors, and upper management, etc.
  • Excellent work ethic and dedication to schedule commitments
  • Professional business casual attire
  • Provide own reliable transportation